Gæði þjónustu á sjúkraþjálfunarstöðvum : viðhorfskönnun meðal notenda þjónustunnar : lokaverkefni til BS-prófs 2004

2.50
Hdl Handle:
http://hdl.handle.net/2336/15932
Title:
Gæði þjónustu á sjúkraþjálfunarstöðvum : viðhorfskönnun meðal notenda þjónustunnar : lokaverkefni til BS-prófs 2004
Authors:
Sigurður Már Hlíðdal; Ásþór Sigurðsson
Citation:
Sjúkraþjálfarinn 2005, 32(1):17-9
Issue Date:
2005
Abstract:
Quality of services at private physiotherapy clinics: a survey of the clients´ view Few studies are available that reflect the experience of patients receiving treatment by physiotherapists in private practice, and no such survey has been done in Iceland. The aim of this study was to evaluate the quality of services at private physiotherapy clinics as seen from the clients´ point of view. A special questionnaire was designed for this purpose and handed out by reception personnel to individuals, 18 years or older, who were receiving treatment at the time. Nine large clinics were randomly chosen and 471 questionnaires were divided between them according to the number of staff at each clinic. Altogether 315 questionnaires were returned (66.9% response). Of those who responded, 70.2% were females; mean age was 56.4 years. Results showed that although a few factors concerning treatment did not completely match the patients´ expectations, 95% of participants expressed that they were satisfied with their physiotherapist and the services provided at the clinic. According to their view, communication and personal attitude of the staff were of particular value when evaluating the quality of services. Suggestions for improvement, if any, were mainly related to the access, parking or facilities at the clinic. Although these results reflect a very positive view of the services provided at physiotherapy clinics, it is important for physiotherapist to maintain their awareness of quality and continue investigations in this area.
Description:
Neðst á síðunni er hægt að nálgast greinina í heild sinni með því að smella á hlekkinn View/Open
Additional Links:
http://www.physio.is/Sjukratjalfarinn.asp

Full metadata record

DC FieldValue Language
dc.contributor.authorSigurður Már Hlíðdal-
dc.contributor.authorÁsþór Sigurðsson-
dc.date.accessioned2008-01-10T10:33:26Z-
dc.date.available2008-01-10T10:33:26Z-
dc.date.issued2005-
dc.date.submitted2007-01-10-
dc.identifier.citationSjúkraþjálfarinn 2005, 32(1):17-9en
dc.identifier.issn1670-2204-
dc.identifier.urihttp://hdl.handle.net/2336/15932-
dc.descriptionNeðst á síðunni er hægt að nálgast greinina í heild sinni með því að smella á hlekkinn View/Openen
dc.description.abstractQuality of services at private physiotherapy clinics: a survey of the clients´ view Few studies are available that reflect the experience of patients receiving treatment by physiotherapists in private practice, and no such survey has been done in Iceland. The aim of this study was to evaluate the quality of services at private physiotherapy clinics as seen from the clients´ point of view. A special questionnaire was designed for this purpose and handed out by reception personnel to individuals, 18 years or older, who were receiving treatment at the time. Nine large clinics were randomly chosen and 471 questionnaires were divided between them according to the number of staff at each clinic. Altogether 315 questionnaires were returned (66.9% response). Of those who responded, 70.2% were females; mean age was 56.4 years. Results showed that although a few factors concerning treatment did not completely match the patients´ expectations, 95% of participants expressed that they were satisfied with their physiotherapist and the services provided at the clinic. According to their view, communication and personal attitude of the staff were of particular value when evaluating the quality of services. Suggestions for improvement, if any, were mainly related to the access, parking or facilities at the clinic. Although these results reflect a very positive view of the services provided at physiotherapy clinics, it is important for physiotherapist to maintain their awareness of quality and continue investigations in this area.en
dc.language.isoisen
dc.publisherFélag íslenskra sjúkraþjálfaraen
dc.relation.urlhttp://www.physio.is/Sjukratjalfarinn.aspen
dc.subjectSjúkraþjálfunen
dc.subjectÞjónustaen
dc.subjectGæðamaten
dc.titleGæði þjónustu á sjúkraþjálfunarstöðvum : viðhorfskönnun meðal notenda þjónustunnar : lokaverkefni til BS-prófs 2004is
dc.typeArticleen
dc.identifier.journalSjúkraþjálfarinnis
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